Charges for Services Purchased by the Local Authority
If all of your support has been arranged by a Social Worker and the Local Authority is the purchaser then you will not be liable for any fees due to Spectrum Healthcare Domiciliary Care Ltd. There may be an arrangement in place whereby you will be expected to make a contribution to the Local Authority towards the cost of your care, following an assessment of needs. If so this will be arranged by your Social Worker and they will provide all the necessary details to you.
Charges for Private Service Users
You will be charged for work undertaken by an employee of Spectrum Healthcare Domiciliary Care Ltd. All rates are inclusive of National Insurance Contributions, commission, and all other costs unless agreed in writing and clearly indicated on the booking form. All charges are subject to regular review and variations will be notified to you in writing from time to time. All charges must be paid to Spectrum Healthcare Domiciliary Care Ltd. Payment must not be made to the Support Staff unless authorized in writing by the company.
Accommodation and Meals
You are required to provide meals for Spectrum Healthcare Domiciliary Care Ltd Support Staff on duty and adequate facilities to rest and sleep for Support Staff on sleep-in duties.
Where Support Staff are providing extensive care, (minimum of 4-hour continuous shift), over normal mealtimes or 24-hour care packages, you are expected to allow the Support Staff the use of facilities for the preparation of food.
You may not deduct the cost of the meals or any other type of benefit in kind for our staff from the Spectrum Healthcare Domiciliary Care invoice.
Payment
Payment for services provided will be itemised on an invoice which is issued on a 4 weekly basis. Each visit will be listed along with the individual charge for the visit. Fees are due for payment immediately on receipt of our invoice.
Spectrum Healthcare Domiciliary Care Ltd reserves the right to require a deposit in an amount to be agreed as security against final payment.
Penalties for Late Payments
If no payment is received within 7 days after the date of the invoice, and unless Spectrum Healthcare Domiciliary Care has specifically agreed to different terms, a 10% surcharge will be levied on the invoice.
Equipment
Spectrum Healthcare Domiciliary Care Ltd will provide the appropriate protective gloves and aprons to Support Staff. It is your responsibility and/or the Local Authority Social Services Department to provide all other necessary equipment e.g. hoists, commode, bath seat etc. It is also your responsibility and/or the Local Authority Social Services Department to maintain such equipment in good working order.
You will be responsible for providing all cleaning materials and equipment to be used to undertake housework.
Other Aspects of your Agreement with Us – All Clients
You will be asked to give details of your next of kin or any person you wish to act as your representative.
The support plan will detail the specific tasks that Spectrum Healthcare Domiciliary Care Ltd will provide to you on the days when our services are commissioned. This will also include the approximate starting time and duration of calls required.
You have the right to inspect all the records we hold relating to you. This is in conjunction with Spectrum Healthcare Domiciliary Care Ltd Control and Access to Records Policy, and in line with the Data Protection Act.
Care and Social Services Inspectorate Wales
CSSIW is a National body, which regulates the conduct of Domiciliary Care Agencies, and other Social and Nursing Care Services in Wales.
The address of the CSSIW Regional Office, which is responsible for regulating your care can be found in the Directory of Addresses below and at the end of this document.
Care and Social Services Inspectorate Wales,
Government Buildings,
Rhydycar Business Park, Merthyr Tydfil, CF48 1UZ
Tel: 03000628757
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